Privacy Policy

Last Updated: 2026-08-18

Quick Summary

What we collect: Identity, contact, payment, and technical device data.
Why we collect it: To manage your account, process payouts, and ensure legal compliance.
Who sees it: Only our internal team and trusted payment/verification partners.
How long we keep it: Until your account is closed, plus required legal retention periods.
Deletion: You can request data removal through our support channels.

1. Introduction and Scope

This Privacy Policy outlines how i2malaysia collects, uses, and protects the information of users within Malaysia. By using our platform, you agree to the practices described here. This policy applies exclusively to the services provided on this website. It does not apply to external third-party websites or services that you may visit after leaving our platform.

2. Personal Information We Collect

We collect only the information necessary to provide a secure and seamless gaming experience.

Account & Identity Data

Username, password, email address, and phone number to establish and secure your account.

Verification Documents

Identification provided during KYC processes to verify your age and identity, preventing underage gaming.

Payment Data

Transaction details and payment method information to process deposits and withdrawals in MYR.

Gaming & Activity

Records of games played, bets placed, and transaction history to manage bonuses and account integrity.

Technical Data

IP address, browser type, device identifiers, and operating system to optimize site performance and security.

Communication Records

Correspondence sent via our support channels for troubleshooting and account assistance.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: Information provided during registration, KYC verification, and support requests.
Automatically: Data collected via cookies and server logs when you interact with the website.
Partner Providers: Information received from our partner payment processors and verification services to confirm transaction and identity validity.

4. Why We Use Data

Your data is used strictly for the following operational purposes:

Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing deposits and payouts efficiently.
Security: Verifying identity and age to prevent fraud, money laundering, and multi-accounting.
Personalization: Tailoring the platform experience based on your preferences.
Legal Compliance: Fulfilling obligations required of gambling operators in Malaysia.
Marketing: Sending promotional offers only if you have explicitly opted in.

5. When We Share Data

We do not sell your personal data to third parties. Data is only shared in the following circumstances:

Service Providers: With payment, identity verification, and technical infrastructure providers essential for site operation.
Legal Requirements: When required by law to comply with a judicial proceeding, court order, or government request.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

Encryption: Data is encrypted during transit between your device and our servers.
Access Control: Internal access to personal data is strictly limited to authorized personnel.
Isolation: Payment data is handled through isolated systems to maximize security.
Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve user experience and secure your session. For a detailed explanation of how we use tracking technologies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You maintain control over your personal information. You may exercise the following rights through our support channels:

Right to Access & Correction: Request a copy of your data or correct inaccuracies.
Right to Deletion: Request the erasure of your personal data.
Right to Object: Object to specific processing activities or withdraw consent for marketing.
Right to Portability: Request your data in a structured, machine-readable format.

Please note that even after an account is closed, certain data must be retained for the period required by gambling and anti-money laundering regulations in Malaysia.

9. How Long We Retain Data

We retain your personal information for the duration of your active account lifecycle. Following account closure, we continue to store specific data for the timeframe required by applicable law in Malaysia to meet regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately and any remaining funds will be handled according to our internal security protocols. Parents or guardians who suspect a minor is using the platform should report it via our support page.

11. Cross-Border Transfers

To ensure the highest level of service, some of our technical and payment providers operate outside of Malaysia. In such cases, we apply appropriate safeguards to ensure your data remains protected and is handled in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions regarding your privacy, data rights, or the practices described in this policy, please contact our support team via the channels available on our Support Page.