How do I actually activate a reward?
You need to log into your account, go to the promotions area, and click the "Opt In" button for the specific offer you want. It is crucial to do this before you make a deposit or start playing, as most rewards cannot be applied retroactively.
Why wasn't my deposit bonus added?
The most common reasons are forgetting to opt in first, using a payment method that is excluded from that specific offer, or not meeting the minimum deposit requirement stated in the reward's terms. Always check the terms link before depositing.
Can I use multiple offers at the same time?
This depends entirely on the specific promotion. Some rewards can be stacked, while others require you to complete one before starting another. You can find this information in the "Stacking" or "General" section of the offer's terms.
Do these rewards work on mobile devices?
Yes, all promotions are fully accessible on mobile. For a more streamlined experience and easier tracking of your rewards, we recommend using our official app. You can find more details on the download app page.
What happens if I decide to cancel an active reward?
In many cases, you can cancel an active promotion through your account settings. However, be aware that canceling usually means you forfeit any bonus funds and the progress made toward the wagering requirements. Check the terms for cancellation rules.
Does declining a bonus affect my standing?
Not at all. Choosing not to participate in a promotion does not negatively impact your account status or your ability to claim future rewards. We believe players should only opt in when the offer aligns with their gaming style.